Terms and Conditions

NON-ATTENDANCE, LATE ATTENDANCE AND LATE CANCELLATIONS

1.1 If you do not attend a booked class or cancel with less than two hours’ notice you will still be charged for the class. You can find details on how the charges are applied based on what type of pass you hold below.

1.2 Please arrive at the studio 10 minutes before your class starts. Late arrivals will not be let in after the class has started and if the class is fully booked your space may be opened up to those on the waiting list.

1.3 The Rocci Tree reserve the right to refuse entry.

1.4 Sometimes classes will be covered by other teachers we will endeavour to let you know when this will happen but refunds will not be given in these circumstances.

 

TERMS AND CONDITIONS FOR CLASS PASSES, WORKSHOPS AND ENROLLMENTS

2.1 Off Peak passes are valid for practise between 6am and 6pm

Anytime passes are valid for practise 24 hours a day

Pregnancy passes are only valid at our Pregnancy + Yoga classes (not our Pregnancy 8 Week Course – See Enrollment’s for more details of the course)

Mum and Baby passes are only valid at our Postnatal + Restorative and Yoga + Baby classes

Yoga Kids Roc passes are only valid at our Kids + Yoga classes

2.2 SINGLE CLASS PASS – OFF PEAK, ANYTIME, PREGNANCY, MUM AND BABY, YOGA KIDS ROC.

Valid for One Month from the sale date. Late cancellations and no shows will be charged to the pass.

2.3 5 CLASS PASS – OFF PEAK, ANYTIME, PREGNANCY, MUM AND BABY.

Valid for 2 Months from the client’s first visit.

Late cancellations and no shows will be charged to the pass.

2.4 10 CLASS PASS – OFF PEAK, ANYTIME, PREGNANCY, MUM AND BABY.

Valid for 4 Months from the client’s first visit.

Late cancellations and no shows will be charged to the pass.

2.5 UNLIMITED MONTHLY CLASS PASS – OFF PEAK, ANYTIME, PREGNANCY, MUM AND BABY.

Valid for 1 Month from the sale date.

Unlimited practise at The Rocci Tree.

Non-refundable

Non- transferable

“Late cancel” and “no show” reservations will be charged at the drop-in rate for that class, payable on your next visit at the studio.

2.6 SIX MONTHLY UNLIMITED PASS

£480 for 6 Months

Valid for 6 Month from the sale date.

Unlimited practise at The Rocci Tree.

Non-refundable

Non- transferable

“Late cancel” and “no show” reservations will be charged at the drop-in rate for that class, payable on your next visit at the studio.

One 15 consecutive day suspension allowance within the 6 month period, following 10 business days written notice.

2.7 ANNUAL UNLIMITED PASS

£900 for 12 Months

Valid for 12 Month from the sale date.

Unlimited practise at The Rocci Tree.

Non-refundable

Non- transferable

“Late cancel” and “no show” reservations will be charged at the drop-in rate for that class, payable on your next visit at the studio.

One 30 consecutive day suspension allowance within the 6 month period, following 10 business days written notice.

2.8 ANNUAL MEMBERSHIP AUTOPAY

£79 per month, 12 month term with 4-month minimum contract

Unlimited practice at The Rocci Tree

Non-transferable

Non-refundable

Payment by automatic credit card transaction on the same day of each calendar month

14 consecutive day suspension allowance every 6 months OR one 30 consecutive day suspension allowance within a 12 month period, in both cases following 10 business days written notice

Early cancellations are subject to a £79 cancellation fee and require 30 days written notice

Auto renew contract unless written notice is given at least 30 days prior to the end of the 12 month term, no cancellation fee for cancellations after 12 months.

“Late cancel” and “no show” reservations will be charged to your saved credit card at the drop-in rate for that class

2.9 Autopay – 4 class pass

£35 every 4 weeks, with 52 week minimum contract

Maximum of 52 classes per year at The Rocci Tree

Non-transferable

Non-refundable

Payment by automatic credit card transaction on the same day of each calendar month

Early cancellations are subject to a £35 cancellation fee and require 30 days written notice

The contract will terminate after 13 payments

2.10 Autopay – Monthly 8 class pass

£64 every month, with 12 week minimum contract

Maximum of 96 classes per year at The Rocci Tree

Non-transferable

Non-refundable

Payment by automatic credit card transaction on the same day of each calendar month

Early cancellations are subject to a £64 cancellation fee and require 30 days written notice

The contract will terminate after 12 payments

2.11 YOGA KIDS ROC – TERM PAYMENT

Valid for a Central Bedfordshire School Term – This will be different lengths according to Central Bedfordshire Council

SIBLING DISCOUNT

Valid for a sibling of a child who is attending the Yoga + Kids session. It is not valid for relatives or family friends.

 

TRANSFER YOUR CREDIT TO SOMEONE ELSE

3.1 All our passes, with the exception of the introductory offer, pre-paid unlimited passes (monthly, six-monthly and annual) and the annual membership, are fully transferable to another person.

 

EXPIRED PASSES

4.1 In the event that your single, 5 or 10 class pass should expire with unused credit left on it you can extend it by one month from the expiry date by paying a £10 fee either over the phone or at the studio.

4.2 All class passes have an expiration date and are non-refundable

4.3 Passes (with the exception of the pre-paid unlimited passes (monthly, six-monthly and annual) and the annual membership) can be extended for up to 12 months for a fee of £10/month.

4.4 All class passes and gift vouchers sold by The Rocci Tree are transferable to Pregnancy or Mum and Baby classes passes (with the exception of the Pregnancy Course), we can move any credits on your account to our pregnancy or Mum and Baby class passes free of change, with 10 days written notice.

 

TERMS AND CONDITIONS FOR ENROLLMENTS

5.1 Pre-payment in full is required at time of registration.

5.2 Refunds for cancellations are available up to fourteen (14) days prior to the start date of Enrollment, minus a 10% processing fee.

5.3 Credit is only given for cancellations at least seven (7) days prior to the start of the course.

5.4 No refunds or credit are given less than seven (7) days prior to the start of the course.

5.5 If The Rocci Tree cancels a course, a full credit or refund will be issued.

5.6 The Rocci Tree reserves the right to amend this policy at its sole discretion.

 

HEALTH AND WELLBEING

6.1 All of The Rocci Tree teachers are fully trained and insured to provide the best and safest teaching. Even with this it is important that you take responsibility for your own wellbeing. Our teachers are not medically trained and are therefore not qualified to assess whether you are in good physical condition and/or that you can engage in our classes/workshops without detriment to your health, safety, comfort or physical condition.

6.2 Ahimsa (friendliness, kindness, non-violence) is the first principle of yoga please practise this with yourself as well as others, please listen and respect your body and mind. Your ability may vary from session to session depending on your state of well-being, fitness, tiredness and/or stress levels. Work in a way that feels right for you on any given day. Pain is the body’s warning system and should not be ignored.

6.3 Please let the teacher know about any changes to your health (injury, illness, pregnancy etc) before the class begins. Also, please let us know if you feel any discomfort during a session or if you felt any discomfort after a previous session.

6.4 You are advised not to undertake any physical activities without first seeking medical advice if you have concerns over your physical condition.

6.5 If you are pregnant or postnatal please talk to one of our teacher’s before attending class.

6.6 The teacher can accept no liability for personal injury related to participation in a session if:

·       your doctor has, on health grounds, advised you against such exercise.

·       you fail to observe instructions on safety or technique.

·       such injury is caused by the negligence of another participant in the class/studio.

6.7 Please do extend or modify or rest when you need to, but please do not ‘do your own thing’ in our classes. We can hire you a space if you want to practise without instruction.

6.8 Please be aware that that Yoga involves hands-on correction and by purchasing any of our class pass and/or enrollments consent for our teacher to work in this way.

 

GENERAL

7.1 We are happy to have children between the age of 12 – 18  years old attend our adult classes, but they must be accompanied by a parent or guardian.

7.2 The Rocci Tree students consent to having their photograph taken by The Rocci Tree at any time whilst attending class and The Rocci Tree reserves the right to use any such individual or group photographs for press or promotional purposes. If a student specifically does not want their photograph used for such purposes then they must notify The Rocci Tree in writing.

7.3 We respect your privacy and personal information, and will not share it with anyone else. We may use your email address to send our informative email newsletters and other announcements, however should you wish to be removed from our mailing list at any time, you can opt out of email contact by logging in with your username and password, clicking through to My Profile and deselecting the email option, or by emailing us on rocci@theroccitree.co.uk

HERE ARE SOME OF THE WAYS WE PROTECT INFORMATION:

Systems are password protected and professionally administered.

– We only allow ourselves access to our systems.

– The computers on which we store information are kept secure by a number of different measures, by a professional hosting company.

– We take all reasonable precautions to protect your information, but data can never be guaranteed 100% secure.

– If our systems are compromised in some way, before data is removed then data may be revealed but thankfully, such an event is generally considered highly unlikely.

Please note that we will not be held liable for any breach of security unless we have been proved negligent.

If you have any queries, or for more information about our privacy or security procedures, then please contact us on admin@theroccitree.co.uk

7.4 It is requested that you inform us of any change of address, email address and Credit/debit card details that will affect the ability to collect payment when appropriate.

7.5 You are requested to wear appropriate clothing to practice yoga in. We suggest leggings, shorts or jogging bottoms, t-shirt or vest top and a warm jumper/top. Members should not walk around the halls barefoot if they have verruca or similar foot complaints. Please wear socks or indoor flip flops.

7.7 In the event of a fire, Members are asked to make their way to the nearest available exit.

7.8 Smoking is not allowed in any hall.

7.9 The Rocci Tree is not liable for any loss, damage or theft of any property (including bicycles) belonging to students of The Rocci Tree at any of our venues.